Return & Refund Policy

At Vantaral, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase (such as an order confirmation or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Items marked as final sale

• Products that have been used, damaged by the customer, or are not in their original condition

Return Process

To initiate a return, please contact us at:

Email: Vantaral.store@gmail.com

Please include your order number and the reason for your return request. Once approved, we will provide instructions on how to return your item.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue. We will work with you to provide a replacement or refund where appropriate.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless required by applicable law.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: Vantaral.store@gmail.com